What we collect
| Information | Why we need it |
|---|---|
| Name, email, phone | Your account, bookings, reminders and receipts |
| Booking, visit, package and payment history | Providing the service, receipts, tax records |
| Staff notes and haircut photos | So your barber remembers your style. Only staff see them |
| Tattoo reference images | So your artist can prepare your design. Only your artist and the owner see them |
| Tattoo consent form: date of birth, address, health answers, signature, photo preference, social handle, how you heard about us | Checking you are 18+, tattoo safety, your consent |
| Mailing-list choice | Sending news only if you agreed |
We do not store your card number. Card payments are handled by our payment providers (Stripe and Square).
Health information
The health answers on the tattoo consent form are sensitive information. We collect them only with your consent and only for the safety of your tattoo. Only your artist and the studio owner can see them. They are never emailed or shared with other staff. We delete the health answers and signature 7 years after your tattoo.
How long we keep it
We keep booking and payment records as long as tax and accounting law requires, even if you close your account. Other information is deleted or anonymised when we no longer need it.
Your choices
You can ask to see or correct your information, or ask us to close your account, by emailing hey@understairsink.com.au. Records we must keep by law are anonymised instead of deleted.
Security
Your information is protected with encryption in transit, access limited to the staff who need it, and two-step sign-in for staff. If a data breach is likely to cause you serious harm, we will tell you and the OAIC as the Notifiable Data Breaches scheme requires.
Complaints
Contact us first at hey@understairsink.com.au. If you are not happy with our answer, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).